Return & Exchanges
Return & Replacement Policy
- Return Window: We offer a 7-day return policy for unused and unworn items (except exclusions below).
- Non-Returnable Products: Personalised jewellery, coins, utensils, God idols (for hygiene reasons), and clearance sale items are non-returnable/non-refundable (unless defective).
- Condition: Returned items must be in original condition, with tags and packaging intact.
- Missing Items in Returns: If any item is missing from the return package, the refund will be reduced by up to the full MRP of the missing item, including promotional/free gifts.
- International Orders: All international orders are non-returnable & non-refundable.
- Damaged/Incorrect Items: Must be reported within 24 hours of delivery with a clear 360° unboxing video. Claims without video proof will not be accepted.
Exchange & Replacement
- Exchanges or replacements are allowed under the same conditions as returns.
- A replacement will only be shipped after the initial product is received back at our warehouse.
Return Process
- Contact our Customer Support Team for return approval.
- Customers must self-ship the product to our warehouse.
- The item must be packed securely as received, and a video of the packing process must be shared.
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Ship to: sk Jewellers,near central orchid school, kudi bhagtasni housing board, Jodhpur, Rajasthan – 342005
Note: Return shipping charges are to be borne by the customer.
Important clauses
- Empty Parcel / Missing Products: Must be reported within 48 hours of delivery with a 360° unpacking video. Without valid proof, claims will not be honoured.
- Force Majeure: Sk Jewellers will not be liable for delays caused by natural disasters, strikes, lockdowns, courier disruptions, or other circumstances beyond our control.